You are running on an older browser version which is not supported. A number of features on this site will not work properly with this browser. Please consider upgrading to the latest version of your currently used browser.

I am aware of the risk and would like to continue with my unsupported browser version.

FAQ Publisher Portal

Hide Table of Contents Show Table of Contents

Relationship between arvato and Microsoft

Who is arvato?

arvato is an international outsourcing service provider. Every day, over 68,000 arvato employees in 35 countries are at work helping customers achieve success in the market. arvato designs and implements solutions for a wide variety of business processes throughout integrated service chains.

arvato's services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services, professional and individualized IT services and the direct marketing of media. arvato is a wholly-owned subsidiary of Bertelsmann AG.

arvato has been a service provider to Microsoft in EMEA and APAC for Courseware fulfillment and commerce services for many years. Therefore, arvato has extensive experience and is familiar with the Courseware business.

Relationship between arvato and Microsoft

What is skillpipe?

skillpipe is a browser-based app, which enables students to read digital versions of Microsoft Courseware on their computers. In addition to use the browser-based version, students can download and install the skillpipe offline reader app. The local installation enables students to read digital Microsoft Courseware while not having to be connected to the Internet. By using a single-sign on mechanism, the login data is always the same, no matter which version is used.

A special feature which is supported by skillpipe is the possibility to add highlights, bookmarks, and annotations to digital versions of Microsoft Courseware. All annotations can be saved as “private” or “public”. Public annotations are visible to the entire class, while private annotations will only be visible to the creator. Students can choose whether they want the public annotations of other students and their trainer to be visible in their Courseware or not. This function helps to recover the material, find important passages within the text, and prepare in an effective way for a certification exam.

To redeem a book in the skillpipe reader or to download the offline reader application, please go to the skillpipe site.

Relationship between arvato and Microsoft

What services does arvato provide?

arvato has developed, maintains, and provides the Courseware ecosystem to publishers (authors of Community content), partners and students. The Courseware ecosystem consists of:

Publishing Portal: The Publishing Portal guides authors through all stages of the digital Courseware creation and publishing process. Integrated sales reports provide the publisher with full transparency about the course performance in the market.

Courseware Marketplace: One central platform providing all physical and digital Courseware titles world-wide. Innovative self-service capabilities and maximum process transparency make this Online Shop the one-stop-shopping solution for all Courseware needs. If you want to learn more about Course Customization, click here. For more information about the Management Dashboard, please click here.

skillpipe Reader: The skillpipe Reader represents the bookshelf for all digital Courseware titles. It enables a collaborative learning experience while protecting the content through a robust DRM mechanism.

Getting access to the Publisher Portal

How do I register with the Publisher Portal?

Access to the Publisher Portal is granted by arvato. As an author you get access by registering on the Publisher Portal. As soon as arvato receives your registration information, we will contact you in order to sign a frame agreement. Once a frame agreement has been signed, arvato will activate your Publisher Portal account and send you a confirmation e-mail.

 

In case you do not receive an e-mail from arvato within 2 business days after registration, please contact Courseware.Publisher@Bertelsmann.de.

 

Getting access to the Publisher Portal

How do I login to the Publisher Portal?

Confirmation e-mail

Access to the Publisher Portal is granted by arvato. As soon as we receive your signed frame agreement, we will activate your account and you will receive a confirmation e-mail.

Should you not receive a confirmation e-mail after having returned your signed frame agreement, please e-mail Courseware.Publisher@Bertelsmann.de.

Remember my sign in data

You can save your sign in data to facilitate your next visit to the Publisher Portal:

  1. Navigate to the ‘Login’ screen by entering the following URL into your browser: https://publishing.courseware-marketplace.com
  2. Check the 'Remember e-mail address' checkbox.
  3. The system logs you in to the Publisher Portal and your sign in data is saved.

Getting access to the Publisher Portal

How long is my session active?

Your session will expire after 60 minutes of inactivity. In order to continue your course publication process, you need to sign in again.

Getting access to the Publisher Portal

How do I logout from the Publisher Portal?

To sign out from the Publisher Portal, please follow the steps below:

  1. Press the ‘Sign Out’ button in the top right section of the navigation.
  2. The system signs you out from the Publisher Portal and closes your session.

Getting access to the Publisher Portal

I have forgotten my password, what can I do?

In case you have forgotten your password you can set a new one by following the steps below:

  1. Navigate to the ‘Login’ screen by entering the following URL into your browser: https://publishing.courseware-marketplace.com.
  2. Click the ‘Forgot password?’ link on the ‘Login’ screen.
  3. Enter the e-mail address you are registered with and press the ‘Submit’ button.
  4. Check your e-mail inbox and click on the provided link.
  5. You will be redirected to the ‘set password’ page which opens in a new window.
  6. Enter a password in the ‘New Password’ textbox and enter it again in the ‘Confirm New Password’ textbox.
  7. Press the ‘Submit’ button.
  8. You are informed that your password has been changed successfully.

Password Requirements

Your password needs to consist of 8 characters or more including letters, numbers and symbols.

Getting access to the Publisher Portal

How can I change the display language?

The display language of the Publisher Portal is English and cannot be changed to a different language.

Proposing a new course

How can I propose a new course to Microsoft?

  1. Navigate to the ‘Course Management’ area.
  2. Click on the ‘Propose a new course’ button under the ‘Proposed Courses’ grid.
  3. Download the syllabus template by clicking on the ‘Download syllabus template’ button on the ‘Course Proposal’ page.
  4. Complete the syllabus template and upload your syllabus file.
  5. Enter all course information to be published with your course on the Courseware Marketplace.
  6. Submit your course proposal by clicking on the ‘Submit Course proposal’ button.
  7. Microsoft will check your course proposal for compete against the Microsoft Official Curriculum (MOC) and will notify you, via e-mail, if your course proposal was accepted or rejected. The course proposal review can take up to three weeks.

Proposing a new course

How can I create a course syllabus?

Downloading the course syllabus template

  1. Navigate to the ‘Course Management’ area.
  2. Click on the ‘Propose a new course’ button under the ‘Proposed Courses’ grid.
  3. Download the syllabus template by clicking on the ‘Download syllabus template’ button on the ‘Course Proposal’ page.

 

Creating the course syllabus

  1. Open the downloaded course syllabus template.
  2. Activate macros in the course syllabus template if these are not activated yet.
  3. Follow the instructions in the course syllabus template in order to enter your course information. Text in blue is sample text and must be replaced with appropriate content. All remaining blue text should be deleted prior to handing off for review. If no text is entered in a text box, the text published for that field will read ‘Click here to enter text’. In order to avoid this, please enter text or ‘n/a’ in case the information is not applicable to your course.
  4. In order to add module information, double click the ‘Doubleclick to add Next/New Module’ button at the bottom of the template.
  5. If a module consists of more than one lab, double click the ‘Doubleclick to insert next Lab’ button within the template.
  6. When all course information including details about modules and labs have been added, save the syllabus file to your computer.

Uploading the course syllabus

  1. Navigate to the ‘Course Management’ area.
  2. Click on the ‘Propose a new course’ button under the ‘Proposed Courses’ grid.
  3. Click on the ‘Browse’ button within the green upload area on the ‘Course Proposal’ page.
  4. Select the saved syllabus file in Microsoft Office Word format.
  5. Click the ‘Upload’ button within the green upload area in order to upload your syllabus file. A progress bar within the upload area indicates the status of your upload. The uploaded file will be displayed at the bottom of the upload area and can be removed by clicking on the red ‘x’ button beside the file.

Proposing a new course

What other course information do I need to provide?

Minimum course information to be provided

In addition to your course syllabus, the following course information is mandatory in order to submit your course proposal:

- Course language

- Official course title: Course titles have a 90-character limit and have to be proposed in English. You can add the course title in your course language at a later stage during the course creation process.

Course description (short): You need to enter a short but detailed course description in English. If English is not your course language, you can write an additional description in your course language at a later stage during the course creation process which will then be published on the Courseware Marketplace.

- Product category

- Product technology: depending on the selected product category

- Audience segments: Select the target audience of your course, i.e. information workers, IT professionals, and/or developers. Please note: courses for information workers are not applicable for SATV. Courses with audience ‘developers’ or ‘IT professionals’ are eligible for SATV.

  • IT Professional (IT Pros): An IT Professional (IT Pro) is an information technology executive, manager or staff person involved in planning, deploying, managing, or supporting information technology. IT Pros work either inside or outside of a formalized IT/MIS Department or in a channel organization (including technology products and services, support, distribution, or sales). Microsoft has identified five role-based segments: IT Manager, Generalist, Infrastructure Specialist, Desktop/End User Support, and Application/Line-of-Business Specialist. While an IT Pro's primary job is IT, some may also create software applications, build or write computer code or develop Web sites or complex macros as a secondary responsibility.
  • Developers: create software applications, develop web sites, create complex macros.
  • Information Workers (iWorkers): iWorkers are those who use, transform, consume or manage information in the course of their daily work. They use technology to gather and analyze information to solve problems. Their core task is “thinking” – event driven. They add value to the enterprise by applying specialized expertise. They are interested in technology, use it in everyday work. They act as a source of advice for others. They influence others primarily verbally. They may or may not provide input into selection and purchase of computers or software at work. They may have no computer skills or have advanced to intermediate computer skills. Information Workers are broadly classified as: Basic Follower - workers provide no input into selection and purchase of computers or software at work, do not have advanced computer skills, and use low level to no technology to solve problems (e.g.: Administrative assistant); Basic Influential - workers provide input into selection and purchase of computers or software at work, do not have advanced computer skills, and use low level to no technology to solve problems (e.g.: Marketing Manager); Expert Follower - workers provide no input into selection and purchase of computers or software at work, have advanced computer skills or intermediate computer skills but uses technology to solve problems to a high degree (e.g.: Administrative manager); Expert Influential - workers provide input into selection and purchase of computers or software at work, have advanced computer skills or intermediate computer skills but uses technology to solve problems to a high degree (e.g.: CEO Own Business Inc).

- Courseware level. Your courseware can be of the following levels:

  • 100 Introductory/Overview: Product/technology features, functions, benefits overview. Assumes little or no expertise with topic and covers topic concepts, functions, features, and benefits.
  • 200 Intermediate: Specific Product/technology technical drill-down on architecture, integration, and configuration etc. Assumes 100 level knowledge and provides specific details about the topic.
  • 300 Experienced: Drilling into how a Product/technology is designed to be deployed, migrated to, etc. Assumes 200-level knowledge, in-depth understanding of features in a real-world environment, and strong coding skills. Provides a detailed technical overview of a subset of product/technology features, covering architecture, performance, migration, deployment, and development.
  • 400 Advanced/Expert: Custom Code, scripts, application solution development, architect infrastructure designs and solutions. Advanced coding considerations/challenges. Assumes a deep level of technical knowledge and experience and a detailed, thorough understanding of topic. Provides expert-to-expert interaction and coverage of specialized topics.

- Course duration and Duration unit: Select the duration in which your course may be taught. The course duration can be stated in days or hours.

- Course price: The course price needs to be provided in US $ for distribution in the US. From the US $ price a global price matrix for your course will be developed.

In what language do I need to provide my course proposal?

Your course proposal needs to be submitted in English language. Localized course information can be submitted at a later stage during the course creation process which will then be published on the Courseware Marketplace.

Proposing a new course

I have submitted my course proposal. What happens now?

Microsoft check against compete

Once you have submitted your course proposal, Microsoft will check your course proposal for compete against the Microsoft Official Curriculum (MOC). You will be notified, via e-mail, if your course proposal was accepted or rejected. This review can take up to three weeks.

Accepted course proposals

If your course proposal has been accepted by both Microsoft and arvato, your course will receive the status ‘Approved’ and can now be found in the ‘Work in Progress’ grid on the ‘Course Management’ page. By clicking on the ‘Details’ button beside your course, you can download a course content creation template and you are able to start creating and uploading your course content.

Rejected course proposals

If your course proposal has been rejected by Microsoft, your course competes with the Microsoft Official Curriculum (MOC) and cannot be published. You may receive a rejection explanation asking you to change certain parts of your course in order for your course to be accepted.

If your course proposal has been accepted by Microsoft but rejected by arvato, you will receive a rejection reason in the rejection e-mail.

Proposing a new course

How can I set my course price?

arvato support to setup global pricing

With your course proposal you set the price of your course in US $ for distribution in the US. From the US $ price a global price matrix for your course will be developed according to the Microsoft developed courses waterfall model.

Creating a new course

My course proposal has been accepted, what do I need to do next?

Step 1: Download the Course Templates

Download a course template

  1. Click on the ‘Details’ button beside your course in the ‘Work in Progress’ grid on the ‘Course Management’ page.
  2. Required templates are pre-selected and need to be downloaded.
  3. If available, select additional, optional templates for download by clicking the radio button beside the respective template.
  4. Click on the ‘Download selected templates’ button in order to download all selected templates.

 

Required templates

The Course Content Creation template is a required template. Please download and use this template for your course creation.

 

Optional templates

Optional templates include guidelines for the course creation.

 

All templates and additional information can be found in the Resources section on the Publishing Portal.

 

Step 2: File Upload

Upload a new course file

After you have downloaded templates and continued to the file upload by clicking the ‘Continue to File Upload’ button, you can upload your course files. In order to upload a single file, please click the ‘Upload new Course File’ button, ‘Browse’ for your course file, enter a file description, select the display permissions of the file, and select a category for your file. Then click the ‘Upload’ button in order to upload the selected file. Please use a meaningful file description as this will be visible to the users of your courseware.The permission will determine whether only the trainer can see the course file or both the trainer and the student are able to view the file. The file category indicates whether the uploaded file is the student manual and is therefore classified as content or whether the uploaded file is an additional file to the student manual and will be displayed for download in skillpipe or burnt on a CD/DVD included in the printed manual. In order to upload multiple files, please click the ‘Upload Multiple Files’ button, ‘Browse’ for your course files, and ‘Upload Files’. The progress bars for each file will indicate when your files have been successfully uploaded. Once the upload is complete for each file ‘Close’ the overlay. You can then adjust individual course file settings by clicking on the ‘Details’ button of each individual file and editing the file description, the category, and the file permission, as well as uploading an updated course file. Please note that only after hitting ‘Save’ the individual course file settings will be changed.

Delete a course file

Uploaded course files can be deleted by clicking on the ‘x’ button of the respective file in the ‘Uploaded Course Files’ grid on the File Upload page.

 

Setting the permission level and document type

The permission level and document type/category can be set by clicking on the ‘Details’ button of the respective file. After hitting ‘Save’ the individual course file settings will be changed.Please use a meaningful file description as this will be visible to the users of your courseware.The permission will determine whether only the trainer can see the course file or both the trainer and the student are able to view the file. The file category indicates whether the uploaded file is the student manual and is therefore classified as content or whether the uploaded file is an additional file to the student manual and will be displayed for download in skillpipe or burnt on a CD/DVD included in the printed manual.

Build guides and additional files to set up a class by a learning partner before a trainer arrives to teach the course are made available for download from the Courseware Marketplace before the final number of licenses for the course are being purchased. In order to guarantee the download from the Courseware Marketplace check the box beside ‘Can this file be downloaded on the Courseware Marketplace’. Note, only build guides and files for setting up the class should be made available for free download by learning partners from the Courseware Marketplace.

 

Upload a new revision of your course file

You can upload an updated version of a course file by clicking on the ‘Details’ button of the respective file and then hitting the ‘Upload updated course file’ button. A Revision 2 with the current date appears and you can ‘Browse’ for your updated file. Once uploaded it will be displayed as ‘Version 2’.

 

Download previous revisions of your course file

You can download previous revisions of your course file by clicking on the ‘Details’ button of the respective file and then hitting the ‘Download’ button of the respective version of your course file.

Step 3: Review the Course information

After uploading your files you can review your course information by clicking on the ‘Continue to Course Information’ button.

 

Make changes to the course meta data

You can change the course information to be published on the Courseware Marketplace except for the course title which may not be changed.

 

Provide a localized course description

If your course is not written in English you need to provide a course title and description, as well as a course syllabus in your course language to be published on the Courseware Marketplace.

Step 4: Accept the provider agreement

The last step after confirming your course information is accepting the provider agreement. Your courseware must successfully complete and pass a quality test performed by an authorized quality vendor before it is eligible for listing on the Courseware Marketplace. You will incur fees for your course to be tested. The quality vendor will provide you with payment instructions and information regarding the testing process. After your course has completed the testing process, the quality vendor will notify you, via e-mail, if your course passed or failed the test. If your course failed the test, the quality vendor will provide you with a report listing the reasons why your course failed. You can download an overview of testing fees charged by the quality vendor by clicking the ‘Download’ button.

 

Submit your course for QA review

Submit your course to the quality vendor by ticking the checkboxes to confirm that you understand the necessity of the quality review and that you agree to share your course and contact information with the quality vendor to facilitate the review process. Click the ‘Submit Course’ button in order to submit your course for QA review. A pop up window will inform you about the successful submission of your course.

Quality Review

I have submitted my course for QA review, what happens now?

Quality vendor pre-payment

In order for your course to be quality tested, arvato’s quality vendor requests pre-payment. Once you have submitted your course for review the quality vendor receives a notification e-mail and will contact you regarding the payment process.

What is the estimated review time?

Depending on the size of your course and the number of additional material to review, the quality testing will require approximately 3 weeks after your testing fees have been received by the quality vendor.

Quality Review

What are the quality criteria my course needs to meet?

Vendor approved Courseware Guidelines

Vendor and/or a Subcontractor retained by Vendor will perform an Objective Test on each Community Courseware to determine technical accuracy and instructional design for relevancy and structure. Vendor will verify that each Community Courseware objective is consistent with the Community Courseware’s stated target audience and the identified technical depth of the Community Courseware. Vendor will assign a rating from 1-5 (with 5 being the highest) for each Community Courseware area outlined below:

 

Assessing Community Courseware Objectives

Vendor will assess the Community Courseware objectives by employing the ABCD method.

  • (A)udience - Who? Who are your learners?
  • (B)ehavior - What? What do you expect them to be able to do?
  • (C)ondition - How? Under what circumstances or context will the learning occur?
  • (D)egree - How much?

 

Each Community Courseware Should Contain

  • Syllabus
  • Student Handbook (Community Courseware Materials for Students)
  • Trainer Preparation Guide (also known as Classroom Setup Guide)
  • Instructor Manual (Community Courseware Materials for Trainers)
  • Lab Answer Keys and/or Solution
  • PowerPoint Slides to Support Community Courseware Content
  • Assessments (optional)
  • An EULA at the beginning of the Community Courseware
  • Copyright notice
  • Community Courseware support information, including Publisher’s name, email address and Website URL

 

Security

Vendor will use an industry standard virus checking software to scan each Community Courseware and all associated files to ensure it is free of viruses, malware, malicious software, hidden content or other malicious applications or other unauthorized, hidden, or harmful programs, and that it meets or exceeds industry standards of stability, privacy, and security. Community Courseware will not include content or advice that conflicts with Microsoft guidelines for trustworthy computing.

 

Community Courseware Instructional Design and Context

Vendor will assess the high level design of the Community Courseware against the Cognitive Domain of Bloom’s Taxonomy of Learning to see if the Community Courseware complies with:

  • Knowledge - Is the content presented so that the end user can recall the new information?
  • Comprehension - Are the Community Courseware concepts reinforced to help the end user understand the new information?
  • Application - Does the Community Courseware provide real world examples to inspire the end user to apply the new information?
  • Analysis - Does the Community Courseware content facilitate the end user’s ability to break down the new information into its component parts?
  • Synthesis (create) - Do the Community Courseware quizzes and tests adequately assess the end user’s ability to take the new information and create something new from it (write a program, solve a problem, or streamline a process)?

Vendor will test each Community Courseware to determine if the Community Courseware complies with the following criteria:

  • Prerequisites and Target Audience: Prerequisites for the Community Courseware are defined. Prerequisites are appropriate for the Community Courseware. A target audience for the Community Courseware is provided. The target audience for the Community Courseware is clearly defined and an appropriate match for the Community Courseware.
  • Community Courseware Objectives: The objectives for the Community Courseware are clearly stated and easy to find.
  • Content Readability: Run Microsoft Word Spell Check and Grammar Check on the Community Courseware content to ensure the Community Courseware is free of grammatical and spelling errors. Each error will be assessed by the tester before corrections are recommended to the Publisher. Any spelling errors or gross errors in grammar will be sufficient to return the Community Courseware for corrections. Community Courseware with minor errors in grammar, where learning is not impeded, may be allowed to pass. The style of writing engages the end user.
  • Navigation: Labeling of graphics, illustrations, photos, tables, and charts appropriately identifies the content taught in each of these elements. An accurate table of contents is present. The overall layout of the Community Courseware does not distract from the content. The Community Courseware includes an accurate index that refers the user to the correct Community Courseware content and is not missing critical references.
  • Content: An accurate glossary is present (terms discussed are proper for the Community Courseware and correctly defined). The Community Courseware content sufficiently covers the Community Courseware objectives. The Community Courseware content is technically accurate. Community Courseware headings accurately reflect the content covered. Accurate summaries are used to reinforce content for each section. The level of difficulty represented by the content is appropriate for the target audience. The Community Courseware content is logically structured. All terminology and definitions are used correctly and consistently. All cross-references are accurate. All acronyms are correct and defined in first instance for each section. Use of examples is appropriate and helps clarify content. Effective graphics, illustrations, photos, and other visual aides are used where they are needed. Publisher’s trademarks or logos do not detract from the learning experience. The Community Courseware does not contain any third-party advertising.
  • Practical Experience: When the Community Courseware contains lab exercises, the lab exercises are relevant for the Community Courseware, the lab exercises are clearly written and are easy to follow, the lab exercises work as they are intended to (no technical difficulties). When the Community Courseware contains written exercises, the written exercises are relevant for the Community Courseware, the written exercises accurately reflect the Community Courseware content (is the exercise unneeded or are there other exercises needed?), the written exercises are clearly written and are easy to follow, the written exercises contain useful answers or examples, the lab and/or written exercises provide sufficient practice.
  • Assessments: If a Community Courseware pretest is provided, it accurately reflects the Community Courseware objectives (or Community Courseware content if no objectives are used). The Community Courseware contains a posttest that accurately reflects the Community Courseware objectives (or Community Courseware content if no objectives are used). The posttest provides useful feedback. The Community Courseware contains quizzes for sections, modules, or other units of Community Courseware content.
  • Alignment: Vendor will analyze each Community Courseware which includes both a technical test for accuracy and an instructional design test for relevancy and structure. Vendor will set up the classroom as described in the “Trainer Preparation Guide,” or “Classroom Setup Guide”, and will perform each skills procedure to ensure its accuracy. Each lab must match with a corresponding Community Courseware objective for relevancy.
  • Teachability: Vendor will ensure that each Community Courseware includes the necessary documents and accuracy of each document for a properly constructed Community Courseware. Each document will also be assessed to ensure the content is comprehensive enough to prepare the instructor to teach the Community Courseware. Recommended Community Courseware components for the instructor may include: Preparation Guide, Setup Guide, Instructor Notes, Well Defined Target Audience, Community Courseware Prerequisites, Lesson Quizzes, Relevant Pre-Community Courseware and Post-Community Courseware Assessments.
  • Instructional Clarity: The Community Courseware complies with the current Requirements and Documentation posted for Community Courseware on the Site. In addition to adherence to an accepted content style and the overall look and feel of the Community Courseware, Vendor will assess the Community Courseware content to ensure the proper level of communication based on the target audience and stated Community Courseware objectives. For example, is the message clear and concise? Has the Publisher used an effective modality to teach the skill?
  • Trademarks: Vendor will ensure the Community Courseware complies with the use of Microsoft’s trademarks by reference to Microsoft Trademark guidelines.
  • Globalization: Vendor will use commercially reasonable efforts to reduce the use of jargon and idiomatic expressions and to ensure easy localization of the content of each Community Courseware course.

 

These guidelines are downloadable in PDF format from the Resources section on the Publishing Portal.

Quality Review

My course has been rejected, what can I do?

Download the ‘rejection reason document’

If your course has been rejected during the quality review you will receive one of the following rejection reasons:

  • Substantial language and copy errors
  • Courseware design
  • Errors in setup or build guide
  • Technical issues with labs
  • Technical inaccuracies in content or graphics
  • Other

You may also receive a rejection document explaining the reason(s) for the rejection.

Re-work your course data

When your course has been rejected you are able to re-work and re-submit your course files. Please note there may be additional review costs when re-submitting your course.

Course Release Process

My course has passed the QA review, what happens now?

The publication process after your course passed the quality testing may take up to 2 weeks.

Content digitalization

As soon as your course has passed the quality testing arvato will initiate the digitization of your course manual in order to be displayed in the skillpipe e-reader.

Preparation for physical distribution

arvato also offers to make your course available for physical distribution in those countries where physical distribution is available. In order to distribute your course physically, the student manual is prepared for printing as a physical book, an individualized course cover is created and your additional course files are prepared to be distributed on a CD or DVD to be inserted in the printed course manual.

Setup on the Courseware Marketplace

In order to publish your course on the Courseware Marketplace, the course information is set up in arvato’s ERP system including prices for each country, currency and customer group.

Setup of sales reporting

Sales reporting will be available for each published course. Before the publication of your course the reporting needs to be set up to display both digital and print sales as well as revenue shares per course and per country.

 

Course Release Process

I want to make changes to the course content, what can I do?

Download the change log template and submit your change request

You can request an update of your course by clicking on the ‘Update’ button for the respective course in the ‘Released Courses’ grid on your Course Management page. You will have to download a change log template where you enter all changes you intend to make to your course. Once the request has been submitted arvato will decide whether your intended changes mean a course update or a course revision.

Course Release Process

What will arvato check my change request for?

Course updates and revisions explained

A course update contains minor changes such as the change of an image, correction of typos or grammar. When updating your course it will keep its course number and the course will be updated for readers automatically. Please note that your course needs to be re-converted. Therefore, changes will not be effective immediately.

A course revision contains major changes of modules, as well as adding new content. A course revision will have to be approved by Microsoft and changed or added content will have to pass a review by arvato’s quality vendor. Your course will receive a new revision number, i.e. 55000A will become 55000B.

 

Update/Revision Costs

Every time there is an update of the student manual new conversion costs occur in order to publish the updated digital course in skillpipe. Therefore, updates of the course manual, i.e. the part that is published in the skillpipe e-reader will not be entirely free: arvato continues to pay the conversion of one update / revision per half-year. Additional conversions will have to be paid by the author.

Note:

In order to provide high-quality Community courseware on the Courseware Marketplace it is in the interest of both publishers and arvato to do an extensive and detailed review of your course before you submit it to the quality vendor.

The quality vendor charges for course re-reviews, that is, for re-submissions and course revisions due to additional work load.

The conversion vendor does the same as the entire course needs to be re-converted. It is not possible to re-convert only the pages that have been changed.

Conversion costs depend on the number of pages of the course manual as well as the complexity of a course. Is a course similar to the structure of Microsoft Official Courseware, the complexity of the conversion is low as it can be done via a mostly automated process. If the course uses different formatting and the course content creation template and guidelines have not been considered, the complexity of the conversion may be higher as more manual effort is required on conversion vendor side.

arvato will be able to give an indication of approximate costs for the re-conversion based on the costs of the initial conversion of the course.

The costs for re-conversions more than once per half-year will be deducted from authors’ royalty payments after each quarter. There will not be a separate invoice.

Additional files can be updated without costs.

Examples:

  • Course is released on 1st April. Author requests an update of the course manual on 15th November. Re-conversion will be paid by arvato.
  • Course is released on 1st April. Author requests an update of the course manual on 1st June. Re-conversion will be charged to the author’s vendor account.
  • Course is released on 1st April. Author requests an update of the build guide on 1st June. No re-conversion required. Update of additional files will be done by arvato free of charge.

Sales Reporting

How can I review my sales data?

You can review your sales data by navigating to the Reporting section. Your sales are divided by course and whether the course was purchased as a digital version or as a printed book.

The e-book sales can be distinguished from the printed book sales by the prefix ‘E’ before the course number, e.g. E55000AC.

Global Sales Data

For global sales data select the timeframe during which you would like to have your sales displayed and click on ‘Filter’. You will see each order listed including units sold, total revenue of the order, as well as your revenue share in US dollars.

Zero value orders with revenue and revenue share equivalent to zero mean they were free downloads. MCTs receive one free digital license of each course and free downloads may also be available within a marketing campaign you have taken part in.

Country Split Reporting

At the bottom part of the Reporting page you can choose to see sales of a certain digital or physical course split per country. You will see each country listed that the chosen course has been sold to, as well as cumulated units sold for that country, the revenue and your revenue share in US dollars.

Sales Reporting

How will I be compensated by arvato?

arvato will transfer your royalties according to your frame agreement. Payment will be made via wire transfer within 60 days after the end of each calendar quarter. Royalty payments will be made only over USD 50.00. Should your accrued royalties be below USD 50.00 these will be credited to your vendor account and paid in one of the following quarters when royalties over USD 50.00 have been accrued.

Sales Reporting

What reports will arvato provide to me?

Sales Report after quarter end

arvato will provide a royalty report 45 days after the end of each calendar quarter. This royalty report reflects the sales displayed in the Sales Reporting section on the Publisher Portal.

Manage your account

How do I edit my personal data?

In the My Account section you can edit personal data, credentials and certifications including your personal biography, and change your password.

Should your personal or financial data such as your address or your bank account information change, please also inform us by sending an e-mail to Courseware.Publisher@Bertelsmann.de.

Should the legal form of your company change it will be necessary to sign a new frame agreement. In that case please contact us as well.

Additional information

What the authors say…

Watch a brief video on what Community authors say about the program by clicking here.

Additional information

What are the benefits of publishing on Courseware Marketplace?

By publishing on Courseware Marketplace our Community authors benefit from global reach and our experience with the Microsoft Courseware business:

  • Publish your courses on Courseware Marketplace and reach thousands of potential customers in 184 countries
  • Minimize the unauthorized use of your Courseware by publishing your e-book in Skillpipe
  • Access detailed, daily updated sales reporting
  • Receive mentoring from experienced authors
  • Get support in marketing your courses

Not convinced yet? Watch what one of our authors says about the Community:

Additional information

How do I become an author of Community Courseware?

  1. Register at the Publisher Portal
  2. You will receive a registration e-mail with next steps
  3. Sign the arvato provider agreement to finalize your account setup
  4. Your Publisher Portal account is activated and you are immediately able to submit a course proposal

Additional information

Author mentoring

New authors can receive mentoring from experienced Community authors. If interested, e-mail Courseware.Publisher@Bertelsmann.de and we will connect you.

Additional information

Author networking via LinkedIn

Authors can connect, network, and share ideas via a LinkedIn group where only Community authors and the arvato Courseware team have access to. Should you be a Community author you can request membership by joining the group.

Additional information

Marketing your courseware

Courseware Marketplace Partner Newsletter

On a regular basis, a newsletter is sent to over 1,700 subscribers. Authors can announce their new courses in a bi-weekly newsletter about recent and upcoming course releases on Courseware Marketplace. For more information, contact us.

Announcement on Courseware Marketplace

Authors can announce their new courses not only in a bi-weekly newsletter, but also in the News section on the Courseware Marketplace Home page. For more information, contact us.

Twitter

New courses are tweeted to our followers via the @CWMarketplace Twitter account. Connect with us on Twitter and let us know should you have anything interesting to share with our followers.

CWMarketplace YouTube Channel

Via the CWMarketplace YouTube Channel we share videos about Courseware Marketplace, skillpipe, and the Publisher Program, as well as short presentations of new courses. Should you have an interesting video to share, please contact us.

Other Marketing campaigns

For other marketing campaigns, please review the Resources section on the Publisher Portal or contact us.